Channel Corporation, founded in 2010 in South Korea, builds an AI-powered customer communication platform used by direct-to-consumer companies to deliver efficient, automated customer service. The company serves over 239,000 brands worldwide and maintains offices in South Korea, Japan, and the United States.
Its flagship product, AI Messenger, features ALF, an AI support agent that resolves over 80% of customer inquiries. The broader platform includes omnichannel live chat, team chat, a CRM system, marketing automation, and document management tools designed to unify customer interactions for DTC brands.
Channel Corporation raised $40 million in Series C funding and employs approximately 218 people. The company's technical work centres on AI-powered customer communication and intelligent automation, targeting businesses that seek to scale personalised support without proportionally increasing headcount.
