PolyAI, founded in 2017, develops conversational AI voice agents built to automate enterprise customer service. The company's technology centres on conversational AI, voice AI, and natural language processing, producing agents capable of understanding context, managing complex dialogues, and resolving issues end-to-end. The platform supports 23 languages and has been used to handle over 500 million customer conversations.
The company's voice agents are deployed across industries including hospitality, retail, healthcare, financial services, and telecommunications. PolyAI has raised $200 million in funding.
