LivePerson operates a Conversational Cloud platform that manages customer interactions across digital and voice channels for thousands of leading brands worldwide. The platform processes nearly a billion conversational interactions monthly, underpinned by proprietary conversational data accumulated over decades of chat interactions.
Founded in 1995, the company pioneered web chat technology in 1997 and has spent over three decades building conversational AI capabilities. Its technical foundation rests on a substantial repository of conversational data, which informs its approach to AI-powered customer experiences across multiple channels.
The company emphasises responsible AI practices and enterprise-grade security standards in its operations. Its platform enables brands to deliver personalised, connected customer experiences through digital and voice engagement, supported by conversational AI technologies that draw on its historical interaction data.
