Yuma AI builds agentic AI systems that automate customer interactions across the e-commerce shopping journey. Founded in 2022 by three-time Y Combinator founder Guillaume Luccisano, the company focuses on Shopify merchants, deploying AI agents to handle customer support, recover abandoned carts, and deliver personalised product recommendations. The platform supports over 150 paying merchants and operates multilingually with 24/7 availability.
The company's support automation agent automates up to 89% of customer support tickets for leading brands, reducing operational overhead whilst maintaining responsiveness. Yuma AI was selected by Y Combinator in Winter 2023 and recognised by a16z in its "AI x Online Shopping" market map. The team operates as a small, distributed outfit across Boston, Barcelona, and Paris, with a focus on rapid product iteration and engineering excellence in a fast-moving AI landscape.
