Founded in 2017 and headquartered in St. Louis, Missouri, Capacity is an AI-powered support automation platform. The company enables organizations to deliver faster, smarter interactions for both teams and customers by leveraging artificial intelligence across the full support lifecycle.
Capacity's unified CX automation platform powers activities ranging from AI agent self-service and agent assist to post-call automation and outbound campaigns. These capabilities are built on a single AI Knowledge Orchestration Layer that centralises information and workflows. The platform serves over 20,000 organisations worldwide across contact centre and customer support verticals.
The company was incubated as part of the Equity.com programme. Its stated operating values are Hustle, Ownership, Proactive, Excellence and Humility, with a culture that emphasises freedom and responsibility among employees. Technical domains of focus include AI, support automation and knowledge orchestration.
