Founded in 2012, Ubiquity Global Services, Inc. is a global business process outsourcing (BPO) partner that transforms customer experiences and back-office support. The company operates from ten sites worldwide, serving clients in financial services, healthcare, and e-commerce. Its approach combines data-driven methods with empathy and meaningful engagement.
Ubiquity's proprietary Aigent AI platform powers its operations, accelerating agent onboarding, sharpening coaching, and surfacing insights in real time. The company applies AI and machine learning across its service delivery to enhance performance and support its teams.
The firm describes its culture as people-first, built on what it calls "Head, Heart, and Hustle." It aims to hire subject-matter experts who serve as brand ambassadors for the clients they support, with a stated focus on delivering excellence across its engagements.
