unitQ is an AI-powered customer insights platform that aggregates and categorizes customer feedback from multiple channels - support tickets, product analytics, app stores, social media, surveys and others - into actionable insights in real time. The platform organises feedback into thousands of granular categories, enabling businesses to understand customer sentiment and behaviour at scale.
The company's agentQ product extends this capability by allowing businesses to pose natural-language questions about their customer feedback and receive immediate answers enriched with customer metadata and source citations. This autonomous AI agent approach transforms raw feedback data into a queryable knowledge base.
unitQ was founded in 2018 and is headquartered in San Francisco with a global team. The company counts Bumble, PayPal, Pinterest, Upwork and Dropbox among its customers. It is backed by Google, Accel and Zendesk.
