Probe Group is a customer experience (CX) and business process outsourcing (BPO) company with 45 years of experience and a workforce of over 19,000 professionals. Operating across 17 service delivery centres in four countries, the company serves clients globally through a house of five brands: Probe CX, Innovior, Convai, MicroSourcing, and Beepo.
The company's work sits at the intersection of digital transformation and human service delivery. Its core offering combines technology-enabled processes with a stated emphasis on the human element - applying digital innovation to improve both customer and employee experiences for the organisations it works with.
Probe Group's stated culture centres on a set of defined values including empathy, accountability, continuous improvement, and a one-team orientation. The company describes its approach as people-first, with an internal focus on employee fulfilment alongside external client outcomes. For professionals joining the organisation, this translates into a working environment that spans a large, diverse, and internationally distributed workforce.
