Percepta is a global customer experience (CX) company specializing in the automotive and mobility industry. With over 25 years of operational expertise, it designs, builds, and operates transformational customer journeys for brands in this sector. The company's work is supported by technical domains including AI-driven insights, predictive automation, and comprehensive analytics.
Its service portfolio is tailored to the needs of automotive and mobility clients, encompassing customer care, technical support, and specific solutions for electric vehicles and fleet operators. Additional offerings include revenue generation solutions, back-office optimization, CX journey mapping, and brand extension strategy. This specialization allows it to address the full spectrum of customer and operational requirements within its chosen industries.
Percepta operates on a significant global scale, managing approximately 150 distinct programs across 15 countries and 60 markets, offering services in 17 languages. The company has been recognized with a Global CX Excellence Award and has received industry accolades for its workplace culture and employee experience.
