Connect is a global AI-enabled specialist in customer experience (CX) and digital transformation. Founded in 1992, the company leverages over three decades of expertise to help organisations modernise customer journeys and optimise service operations. Its technical focus areas include AI, automation, and data-driven insights.
The company's primary offering is the CX Platform Transition, Transformation & Optimization service, which supports the transition, transformation, and optimisation of contact centre and CX platforms. Connect operates across multiple regions, with a presence in South Africa, the United Kingdom, the United States, and India.
Connect works within the Customer Experience, Contact Centres, and Digital Transformation verticals. The firm demonstrates a commitment to advancing practical AI application in CX, evidenced by its sponsorship of ContactBabel's Inner Circle Guide to Agentic AI.
