Devoted Health operates Medicare Advantage plans across 29 states, serving older Americans through an integrated care model that combines health insurance with direct medical services. Founded in 2017 by brothers Todd and Ed Park, the company employs over 2,000 people and has built its operations around a philosophy of personal, coordinated care delivered as a family would provide it.
The company's service model centres on three core components. Devoted Medical is an in-house medical group providing both virtual and in-home care to members. Member Service Guides - healthcare concierges available daily from 8am to 8pm - help members navigate benefits, schedule appointments, and answer questions about their coverage. A proprietary technology platform, developed from scratch to prioritise member experience rather than billing operations, underpins the entire system.
Devoted Health's infrastructure reflects a focus on simplifying healthcare for Medicare-eligible patients. Rather than fragmenting care across separate insurers, medical providers, and administrative systems, the company integrates these functions into a single coordinated offering. This approach requires capabilities spanning telemedicine, in-home care delivery, care coordination, patient navigation, and healthcare technology development.
