Included Health operates a clinically-led, technology-enabled healthcare platform that integrates virtual and in-person care delivery. The company was formed in 2021 through the combination of Grand Rounds Health, a provider of expert medical opinions, and Doctor On Demand, a virtual care pioneer. This merger brought together clinicians, data scientists, and care advocates to address fragmentation in healthcare access and delivery.
The company's model rests on three core pillars: Access, providing physician-led care across specialties and care settings; Answers, powered by AI, data analytics, and clinical expertise; and Advocacy, offering administrative support for financial and social well-being. This structure aims to connect patients with medical expertise while simplifying navigation of the healthcare system and addressing barriers to care.
Included Health employs AI-powered technology and data science alongside clinical judgment to support its service delivery. The platform combines remote consultations with in-person care options, positioning itself as a comprehensive alternative to fragmented healthcare delivery. The company's stated objectives include improving health outcomes, reducing unnecessary costs, and supporting the financial and social dimensions of member well-being.
