coeo Inkasso GmbH, founded in 2010, operates as a debt collection agency across nine European countries, handling millions of cases annually. Based in Germany, the company has established itself as one of Europe's fastest-growing agencies in its sector, drawing on the resources of the broader coeo Group.
The company distinguishes itself through the integration of artificial intelligence with trained staff. Its proprietary Glenn chatbot operates 24/7 to assist customers, while in-house smart collection technology and data-driven analytics systems aim to accelerate the debt collection process and increase transparency. This technological infrastructure operates alongside a workforce trained to approach cases with professionalism and a focus on sustainable outcomes.
coeo Inkasso's stated approach prioritises preserving customer relationships throughout the collection process rather than prioritising aggressive recovery tactics. The company emphasises finding fair solutions across all parties involved - debtors, creditors, and its own staff - positioning this as a departure from conventional debt collection practices that often strain relationships between debtors and creditors.
