Remark is a Boston-based company founded in 2022 that operates at the intersection of artificial intelligence and retail. The company's platform combines thousands of real human experts with AI technology to enable real-time chat with online shoppers, aiming to replicate the personal experience of in-store shopping. Remark's solution is used across sectors including luxury fashion, health and wellness, and home furnishings.
The platform is designed to help human experts work more efficiently while continuously learning from each conversation. By merging human expertise with AI capabilities, Remark addresses a persistent challenge in e-commerce: bridging the gap between online convenience and the kind of knowledgeable, personalised service typically found in physical stores.
Remark has raised $16M in Series A funding. The company's team includes talent from Amazon, Microsoft, and Salesforce, united by the conviction that online shopping should feel as personal and intuitive as visiting a favourite store.
