NICE is a global software company founded in 1986 that develops AI-powered solutions for customer experience management. Its core technology focuses on automation and augmenting human agents within contact centers, serving clients across industries including financial services, healthcare, retail, and government.
The company's flagship product, the CXone platform, is a cloud-native system designed to improve customer interactions. It has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service for 11 consecutive years. Another key product, Enlighten AI, is purpose-built artificial intelligence that uses context to enable more proactive and intelligent customer interactions.
NICE's stated operational philosophy centers on technology serving people rather than replacing them. The firm works with a range of organizations, from small businesses to Fortune 500 companies, with the stated goal of helping them create effective customer experiences.
