Heritage Health Network is a California-based provider of Enhanced Care Management (ECM) and Community Supports serving Medi-Cal members with complex needs across Riverside County and San Bernardino County. The organisation delivers whole-person care that addresses medical, behavioural health, and social determinants of health through an in-house multidisciplinary team of registered nurses, licensed clinical social workers, dietitians, psychiatrists, and marriage and family therapists.
The network's service model combines clinical care coordination with community supports including housing navigation, food security programmes, and transportation assistance. Heritage Health Network works collaboratively with health plans, hospitals, primary care physicians, paediatricians, obstetricians and gynaecologists, schools, and community-based organisations to coordinate care across providers and settings.
The organisation prioritises culturally responsive care and employs staff members with lived experience of the challenges faced by the populations it serves. This approach shapes its emphasis on collaborative relationships with members rather than top-down service delivery, reflecting a commitment to supporting individuals in reaching their full potential.
