Freshworks develops cloud-based, AI-driven service software for customer service, IT management, human resources, and customer relationship management. Founded in 2010, the company serves over 74,000 customers globally, including American Express, Bridgestone, Databricks, and Sony.
The company's product suite includes Freshdesk for customer service, Freshservice for IT management, and Freshsales for CRM. Each platform emphasises rapid implementation and immediate measurable value, reflecting a culture centred on return on investment rather than deferred benefits. Freshworks operates with a design-led philosophy that combines Indian design principles with Silicon Valley scaling approaches, prioritising simplification and ease of use throughout its offerings.
Freshworks takes a people-first approach to artificial intelligence integration. The company was the first B2B SaaS business founded in India to achieve public listing in the United States, demonstrating both technical capability and operational maturity at scale.
