Pace builds an AI operations platform designed to automate back-office work for the insurance industry. The company's technology combines AI agents with deep industry expertise to handle mission-critical tasks such as submission intake, policy servicing, and claims handling. These AI agents can navigate internal applications, reason across documents, and make phone calls, operating end-to-end based on natural-language instructions derived from standard operating procedures.
The platform is in production, handling thousands of tasks for clients that include some of the largest insurance companies in the world. Pace reports deployment timelines of under six weeks from pilot to production. The team brings together insurers, technologists, and AI researchers, reflecting the dual demands of the product's technical and domain-specific components.
Pace's core technical domains include AI agents, automation, natural language processing, and the integration of industry expertise. The company operates in the insurance and broader financial services sectors - a market where firms spend nearly $400 billion per year on outsourcing, according to the company's estimates. Its website is withpace.com.
