Mr. Cooper is one of the nation's largest mortgage servicers, managing mortgages for more than 4.3 million customers across the United States. Headquartered in Coppell, Texas, the company handles the full lifecycle of residential mortgage servicing, from payment processing and escrow management to loan modifications and forbearance plans. It also offers mortgage refinancing and home loan products to its customer base.
The company operates across multiple technical domains centred on mortgage operations and consumer support. These include loan refinancing operations, loss mitigation services, payment processing systems, and escrow management. Mr. Cooper has invested substantially in digital transformation, providing customers with mobile applications and web-based account management tools to track and manage their mortgages online. Customer support is available through multiple channels, reflecting its orientation towards homeowner advocacy throughout the mortgage journey.
In 2025, Mr. Cooper was acquired by Rocket Companies, an arrangement described as uniting America's largest mortgage originator with its top servicer. The combined entity represents significant scale in the residential mortgage market.
