Innovior is a digital transformation consultancy and a Probe CX company, specialising in intelligent automation, AI implementation, data analytics, and Salesforce solutions. The firm works with enterprises across healthcare, aged care, financial services, and mining, combining technical expertise with industry knowledge to deliver end-to-end business transformation. Its stated focus is on execution rather than advisory alone - consultants design and implement solutions directly, drawing on disciplines ranging from data science to Lean Six Sigma process improvement.
Innovior's core service areas include:
- Intelligent automation - RPA and workflow automation solutions aimed at reducing costs and streamlining operations; the firm claims to have enabled 75% of home loan applications to be processed automatically for one client.
- Data analytics - business-led analytics services that integrate domain knowledge with technical capability; a claimed outcome includes 70% savings on healthcare billing costs.
- Salesforce implementations - end-to-end design and delivery of Salesforce-based solutions, including Salesforce Health Cloud; the firm claims to have generated $35 million in additional revenue for a healthcare client through Health Cloud.
Consultants at Innovior are positioned as specialists in both business operations and business technology, with the firm describing technology as an enabler of commercial outcomes rather than an end in itself. The business operates as part of Probe CX, a broader customer experience and business services group.
