PT CSG Systems Indonesia, operating as ID20, is part of CSG, a global SaaS platform company with a presence in 25 countries and a team of over 5,700 employees. The company has been in operation for more than 40 years, providing software infrastructure to businesses across the business services sector.
CSG builds billing systems and customer engagement platforms. Its billing software is designed to manage complex billing processes reliably, while its customer engagement platforms help companies connect with their customers in a more personalised way. The company's technical focus spans SaaS platform development, billing systems, and customer experience software.
The company's stated approach centres on building infrastructure that handles complex operational tasks so that clients can focus on their core business. CSG describes its philosophy as letting technology fade into the background so that the value it delivers can stand out.
