Fleet Response is a third-party administrator specializing in fleet management services for organizations operating 50 to 25,000 vehicles. Founded in 1986 as Rental Concepts Inc. in Cleveland, Ohio, the company has expanded through successive acquisitions and product launches to offer integrated solutions spanning claims management, accident handling, vehicle maintenance, driver safety training, and subrogation services.
The company serves corporate fleets across multiple sectors, including Fortune 500 companies and self-insured operations. It operates a nationwide network of more than 30,000 vehicle service providers, enabling rapid response to fleet incidents and maintenance needs. FleetSuite®, its proprietary platform launched in 2012, provides real-time access to claims, maintenance, and safety data through an online interface.
Fleet Response's service offerings reflect its evolution from rental management origins. The 2003 merger of Rental Concepts Inc. and Integrated Vehicle Systems unified these capabilities into a single provider. Subsequent additions - including a comprehensive safety program in 2005 - expanded the scope to address fleet risk management holistically. The company emphasizes minimizing vehicle downtime, managing claims efficiently, and reducing accident rates through driver training and safety protocols.
