Fixify is an AI-native IT automation platform founded in 2023. The company develops tools to automate IT help desk operations, with its primary product, AI Sidekicks, designed to field and resolve IT requests directly within communication and IT service management (ITSM) tools. According to the company, these AI agents can build and execute automation workflows, covering over 40 common use cases and operating 24/7.
The platform reports that it automates 75% of Tier 1 IT requests. Its technical domains span artificial intelligence, IT automation, and cybersecurity, the latter being an area where its team claims over 95 years of combined experience. Fixify's Series A funding totals $32 million, including a $25 million round.
The company operates in the United States and Ireland, serving enterprise IT clients. Its stated culture emphasizes a mission-driven approach, with a focus on embracing generative AI while fostering meaningful human connections and helping IT professionals rediscover engagement in their work.
