Covenir is a business process outsourcing (BPO) provider focused exclusively on the insurance industry. The company delivers 100% onshore outsourcing services across North America, supporting insurers with a range of operational functions.
The company's service portfolio covers core insurance operations. These include claims processing with First Notice of Loss (FNOL), customer support - handling over 400,000 calls annually - policy servicing, and premium payment processing, through which more than $520 million is processed each year. Covenir also provides print and virtual mailroom solutions, managing 13 million insurance documents via mail, and underwriting support, processing over 600,000 transactions annually.
Covenir employs AI-assisted and AI-embedded workflows to help insurers scale their operations. The company reports zero compliance issues and was founded on the belief that insurance services should feel more human.
