Capital One is a diversified financial services company that describes itself as an information-based technology company first and a bank second. It uses data and technology to deliver credit cards, auto loans, banking and commercial solutions to customers. The company employs more than 50,000 associates across multiple continents, with operations in the United States and internationally.
Technology sits at the centre of its operations. Capital One was one of the first large enterprises to move all-in on the public cloud, and it invests in engineering, data science, cybersecurity and artificial intelligence capabilities. Its technical work spans cloud computing, data management, data science, AI, cybersecurity and software engineering, with teams building digital products across the business.
Its product lines include consumer credit cards, auto lending and vehicle financing, consumer banking, and commercial solutions for business customers. Capital One Software, a separate software business helping other companies address cloud and data management challenges, was launched in 2022.
The company is founder-led, with Richard Fairbank serving as chairman and chief executive. Its stated mission is to change banking for good through technology and data, with a customer-first mindset and a culture it describes as "dare to dream, disrupt, and deliver". Decision-making is data-driven.
