Broccoli provides an AI operating system for home service businesses. The platform automates core customer interactions, including answering phones, booking jobs, and following up with clients. It is designed to integrate with existing field service management systems, such as ServiceTitan, to streamline operations and support revenue growth for contractors.
The company's technology is built on domains including AI assistants, automation, and natural language processing. Its product is used by hundreds of contractors in sectors such as plumbing, HVAC, and electrical contracting. Broccoli reports growing from zero to millions in annual recurring revenue in under a year.
The company's approach involved significant direct engagement with its target market. The team met with over 100 contractors door-to-door to understand their operational needs. This experience informs a mission to provide accessible customer service technology for contracting businesses of all sizes.
