Backbase is a fintech company founded in Amsterdam in 2003 that builds an AI-powered Banking Platform - what it describes as an AI-native Banking OS - designed to help financial institutions move away from fragmented legacy systems toward a unified operational layer. The platform integrates channels, microservices, and APIs to orchestrate customer journeys across retail, SME, commercial, private banking, and wealth management, enabling both human teams and AI agents to work together at scale.
The platform is used by more than 150 financial institutions across 40+ countries, with over 75 million end users interacting with products built on it. Backbase generates $345.5 million in revenue and employs approximately 2,500 people. In addition to its Amsterdam headquarters, the company maintains regional hubs in Atlanta and Singapore.
From an engineering standpoint, the platform is built around a microservices and API architecture with AI and AI agent capabilities integrated at the core. Key technical domains include omnichannel delivery, customer journey orchestration, and the broader Banking OS layer that sits across a financial institution's lines of business.
