Resolve AI was founded in 2024 to address a critical bottleneck in engineering productivity: the time engineers spend investigating and resolving production issues. The company's core proposition is a shift from human-in-the-loop to human-on-the-loop operations, using artificial intelligence to handle the heavy lifting of production management.
The firm's product is an AI Production Engineer platform. It combines a deep understanding of a company's code, infrastructure, and telemetry with agentic AI to autonomously investigate and resolve production incidents, handle on-call operations, and manage daily tasks. The platform is designed to dramatically reduce Mean Time to Resolve (MTTR), allowing engineers to concentrate on building rather than firefighting.
Resolve AI's technical work spans agentic AI, observability, and site reliability engineering (SRE). The platform is used by engineering teams at companies including Coinbase, DoorDash, Snowflake, and Zscaler.
