Narvar operates a post-purchase platform designed for retailers to manage the critical phase after a customer completes a purchase. The company processes insights from over 74 billion interactions across 1,500+ brands including Sephora, Levi's, Warby Parker, Sonos and LVMH, operating across 38 countries in 55 languages.
The platform combines several core functions: IRIS, an analytics service that identifies patterns across billions of data points to drive personalization; Promise, which uses AI to estimate delivery dates; Track, which creates branded tracking experiences; Shield, for returns and exchange management; Notify, for proactive customer communications; Secure, for delivery protection; and Assist, for managing delivery claims. These tools collectively address fraud prevention, customer notifications, inventory insights and loyalty drivers that retailers use to shape post-purchase experience.
Narvar was founded in 2012 and is headquartered in San Mateo, California. The company serves retailers across consumer verticals including beauty, apparel, electronics, eyewear and luxury goods, focusing on how post-purchase experiences influence customer retention and repeat purchases.
