Connection positions itself as the 'IT Department's IT Department,' serving technology leaders at client businesses by helping to simplify complex IT environments. The company's core mission is to guide the connection between people and technology, acting as a solutions provider for organisations navigating their IT infrastructure needs.
The company fosters a work environment that values employee wellbeing alongside technical expertise. Its culture is described as supportive and collaborative, with an emphasis on continuous learning and professional growth. Benefits designed to support this include comprehensive mental health resources, such as free therapy visits, mental health coaching, and meditation support, alongside generous paid time off that encompasses vacation, sick time, Wellness Days, and Volunteer Time Off.
Connection maintains a diverse workforce, citing a multitude of backgrounds, experiences, and perspectives as a strength. The company states that it values fresh thinking, creativity, and helping others, positioning its culture as one that encourages employees to bring their whole selves to their work in the IT solutions space.





