Aircall provides a cloud-based phone system and call center software. Its platform unifies voice, SMS, WhatsApp, and other digital channels into a single interface. A core feature is bi-directional syncing with over 200 essential business applications, designed to centralise communication data and workflows.
The company operates worldwide and is trusted by over 22,000 companies. Its services are primarily aimed at the sales, customer support, and business communication sectors.
Technical work at Aircall involves several domains, including Artificial Intelligence, Telephony, Unified Communications, and Software Integration. The platform incorporates AI-powered features such as AI Voice Agents for handling routine calls and AI Assist for streamlining post-call work, alongside automation tools for call routing and task management.
